THALORA Evidence Service
Continue your TES work.
Sign in securely to review your authorized service access. New to TES? The same sign-in experience provides account creation; TES authority is established separately.
Have a general question? Contact THALORA.
Continue after your Shopify purchase
Use your subscription email.
Enter the email address used at Shopify checkout. New to TES? Create your sign-in account and verify that email before completing TES account setup. Already registered? Sign in with the same email.
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Customer portal
Dashboard
You can safely leave this page. TES will continue working, and the completed investigation will remain on your Dashboard.
Immediate safety information
Existing Investigations
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Investigation details
Proposed investigation plan
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Review the proposed plan, then approve it to begin processing. No AI processing has started yet.
Conversation
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Account Details
Usage
Paid-period allowance
Usage unavailable
Only successfully completed TES investigations use your allowance. Failed, cancelled, or rejected work does not use it. Usage periods follow your organization's saved timezone.
Subscription cancellation
- Cancelling stops future renewals.
- New and previous investigations remain available through the paid-through date.
- After Shopify has processed the cancellation, an optional full refund can be requested here until that date.
Request refund
Before you request a refund:
- New investigations stop immediately, and the remaining allowance is forfeited.
- Previous investigation results remain viewable until the paid-through date.
- A full refund of the current period's charge is issued after Shopify confirms it.
- The request is final and cannot be withdrawn or changed.
- Re-enrollment becomes available 90 days after the refund is confirmed; review is required after three voluntary refunds.
Cancellation does not delete your investigations or change THALORA's data-retention policy. Statutory rights are unaffected.
Safety notices
Responsible Use
Recent notices
Service setup
Customer-controlled profile editing will become available in a later increment.
Contact TES
Use this form for help with your TES account or an investigation. TES includes your account reference so we can respond in context.
Create your TES account
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Create your TES account
Verify your email address
Check the verification email from Auth0, then continue account setup.